Customer Care

As ideliver Fulfillment can make or break the Customers experience in the fulfillment of your goods, we offer various forms of customer service layers to the ideliver experience.

We have an internal Oversite committee that responds daily to exceptions. As we are in the exceptions limitation business after all, in the pursuit of perfection and at ideliver we have the ability with our years of service in the logistics industry to identify in advance a user experience Collision. With our early warning filters, we are geared to get in front of impending issues and calm the waters long before the Customer Becomes an issue as we know of “it’s” arrival, either by the language your customer uses in a mail or message to us or other clearly understood logistical/Warehouse anomalies through learned experience over 20 years. Partnering with you, the opportunity to manage expectations and reputation through solid learned communication tools and skills.

We have additional opportunities to Opt-in for namely.

Call Centre Staff

Call Centre Can represent your product warranty or service, marketplace, etc, provided we have the FAQ data supplied to handle all queries. Call Centre is based in South Africa for all time zones our operating hours are Monday to Friday 06H30 to 18H30 Saturday 06H30 to 19H00

IDF provides specific scale into options here to help you grow each department.

1. Single Instance Contacts, Call, Mail, webchat
2. Demand Activity Splits meticulously managed by CRM
3. Full time is a permanent seat in the call centre

Mandatory SMS Contact, this is the cheapest and very handy part of our customer service offering. Every stage of the delivery is communicated to your buyer which improves the experience, and builds excitement.

You can also have this SMM Personalised to include your details as Sender.

Messaging System

Personalised, mandatory SMS Contact, are the cheapest and a very handy part of our customer service offering. Every new event/stage of our delivery partners are communicated to your buyer which improves the experience and builds the excitement.